2nd Line Support/ Rollout Engineer
JOB_53485604732246Job type
TemporaryLocation
BirminghamWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Government & Public ServicesPay
Depends on experience
2nd Line Support/Roll Out Engineer temporary vacancy in Birmingham City Centre
3-month contract (within scope of IR35)
35 hours per week, Monday – Friday fully on site working
Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start.
Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time.
Please note, you will be working on site five days per week, this is non-negotiable.
Key tasks and responsibilities:
- Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience.
- Resolve hardware and software related issues.
- Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests.
- Delivery of technical projects including:
- Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation.
- BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions.
- Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices.
- Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment.
Skills and experience required in order to apply:
- Previous experience as 2nd line IT Support Engineer.
- Expert knowledge & experience of hardware, software and mobile technologies.
- Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service.
- Able to plan and manage resources and ensure deadlines are met.
- Experience of contract and vendor management.
- Experience using a Service Management tool to manage and record assigned service requests.
- Excellent customer service skills.
- You must hold a valid driving licence and have access to a car as travel is required between sites.
If you have the relevant experience and would like to apply, please submit your CV.
2nd Line Support/ Rollout EngineerJOB_534856047322462025-11-032026-02-02
Talk to Jade Connolly, the specialist consultant managing this position
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JOB_53485604732246