2nd Line Engineer

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  • Job type

    Contract

  • Location

    Taunton

  • Working Pattern

    Full-time

  • Specialism

    Infrastructure

  • Industry

    Technology & Internet Services

  • Pay

    up to £175/day (UMB)

  • Closing date

    14 Sep 2025
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Taunton (on-site) | up to £175/day (UMB)


I'm currently working with a client in Taunton who is looking for a dedicated and skilled Second-Line Engineer to join their dynamic team on a short-term contract (opportunity to go perm).

Your New Role

As a Technical Support Analyst (Second-Line Engineer), you'll be the go-to person for clients across the UK. You'll be the escalation point for the Service Desk team, tackling a wide range of technical issues with your extensive knowledge of Microsoft 365, Windows, and networking.

What You'll Need to Succeed

  • Advanced knowledge of Microsoft 365 (Azure AD, Exchange Online, SharePoint Online, Endpoint Manager) and the ability to configure a tenant from scratch.
  • Strong experience with Windows Server, networking (TCP-IP, routing, firewalls), and security protocols (DKIM, DMARC, SPF).
  • A proven track record of working with service desk tools and managing a high volume of tickets.
  • A brilliant team player attitude with a problem-solving approach and the ability to work independently.
  • Excellent communication skills, with the ability to provide high-level support directly to customers, both remotely and in person.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me directly to discuss.

If this job isn't quite right for you, but you are looking for a new position, please contact me for a confidential discussion about your career.


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Talk to Jack Gray, the specialist consultant managing this position

Located in Exeter, 1st Floor, 11 - 15 Dix's Field, Telephone 01392348871
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