Your new company

A large, well‑established UK organisation is seeking an IT Service Desk Analyst to join their expanding IT function. The organisation is committed to providing high‑quality technical support to its workforce and is investing significantly in improving its IT service delivery, stability, and customer experience. You will be joining a collaborative, supportive, and customer‑focused technology team with a strong reputation across the business.

Your new role

• Handling incidents and service requests via phone, email, portal and walk‑ins
• Providing troubleshooting and technical support across Windows OS, M365, MS Office, networks and mobile device management
• Participating in major incident support and escalating issues when required
• Maintaining accurate logs and updates within the IT Service Management tool
• Supporting site setups, relocations and de-commissioning activities
• Contributing to IT projects and continuous improvement initiatives
• Ensuring adherence to IT policies, standards and procedures
• Working as part of a rota to ensure full desk coverage during operational hours

What you'll need to succeed

• Experience within an IT service support or service desk environment
• Strong technical understanding of IT systems, applications and end‑user devices
• Hands‑on experience supporting Windows OS, MS Office and M365
• Knowledge of networking and mobile device management tools
• Ability to work in a fast‑paced, customer‑focused environment
• Strong communication, problem‑solving and documentation skills
• A methodical, organised approach and the ability to work to deadlines
• ITIL Foundation certification (desirable)

What you'll get in return

• A competitive day rate
• Exposure to major IT projects and a wide range of technologies
• A supportive and collaborative team culture
• The chance to contribute to continuous improvement and service excellence

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.