1st Line Support

Your new company

You’ll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems.

Your new role

As a1st Line Support Technician, you’ll be the first point of contact for technical issues, providing support to users across the organisation. You’ll log and monitor service desk calls, resolve incidents, and escalate where necessary. You’ll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You’ll also ensure compliance with ICT policies and data protection standards, contributing to the overall security and integrity of the organisation’s ICT infrastructure.

What you'll need to succeed

• Excellent communication and customer service skills.
• A proactive and organised approach to problem-solving.
• Basic technical knowledge of ICT systems and troubleshooting.
• An understanding of data protection and information security principles.
• A willingness to learn and adapt to new technologies.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.