Prestigious opportunity for a 1st Line Support Analyst within a growing technology team based in Manchester City Centre/Hybrid. Dedicated to providing exceptional 1st/2nd Line IT service, both remotely and on-site, this is a great time to join our success story!

As one of our 1st Line Support Analysts, you will be responsible for:-

• Resolving 1st Line IT support requests

• Answering and logging IT helpdesk calls on our monitoring system

• Ensuring urgent matters are allocated appropriately to support members and calls are prioritised appropriately according to urgency and SLAs

• Adding to/creating an article in the knowledge base for support users or IT Support staff

• Carrying out regular system maintenance and backup checks

• Proactively creating and updating manuals and support desk knowledge base for 1st Line issues

• Escalating calls on grounds of complexity and/or urgency to 2nd line support

If you possess a combination of some of the following skills, then LETS TALK!

• Experience supporting Windows and Microsoft products, remotely, over the phone and face to face.

• Experience working on a Help Desk providing 1st/2nd Line support.

• Desktop Support

• Managing IT hardware including laptops, desktops and mobiles

• Knowledge of network support including switches and telephony

• Familiar with printers and scanners

• Microsoft Office

• Windows OS

• Active Directory

In return, you will be rewarded with ongoing career development and training and the opportunity to work in a hybrid environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.