Hays have introduced a new SMS payment notifications service for Hays Temporary Workers.
This service has been introduced to save you time and money checking on whether your timesheet has been received and how much money you are due to be paid.
You will receive a text from Hays asking whether you wish to take advantage of this service. Once you receive your text, simply reply ‘HAYS IN’ if you wish to subscribe or ‘HAYS OUT’ if you would like to decline. You will be charged at your standard rate to reply to the message. If you have subscribed to the service the payment notifications are free going forwards.
1. Q: Where should I send my Hays In / Hays Out requests? A : Text ‘Hays In’ or ‘Hays Out’ to 61992.
2. Q: What should I do if I get an error message when replying with a request to the text message? A : Create a new message and text ‘Hays In’ or ‘Hays Out’ to 61992
3. Q: Can I send Hays In / Hays Out requests from abroad? A : Yes, but only if the handset is registered with a UK based mobile operator.
4. Q: Are requests case-sensitive? A : Requests are not case-sensitive, using lower case, upper case, or a combination of characters is acceptable. However, you cannot miss the spaces when you text ‘Hays In’ or ‘Hays Out’ to 61992.
5. Q: Are requests space-sensitive? A : Yes. You must leave a space between “Hays” and “in” or “out” – “HAYS IN” or “Hays Out” are acceptable but “HaysOut” would not be recognised.
6. Q: What if I send multiple requests in a short period of time? A : Regardless of the number of text requests and the period of time in which they are sent. Only the last request will be considered, all earlier requests are ignored.
7. Q: What should I do if I lose my mobile handset? A : If you lose your mobile you should contact the Service Centre to opt you out of the service.
7B Q: What should I do if I change my mobile number? If you submit your timesheet via the Pay Online system, you MUST amend your mobile number from the “My Details” section of this system. You will then receive another Hays In /Hays Out request that you need to respond to (this will be charged at your normal rate) so that your new number can be validated. If you do not use the Pay Online system, contact your consultant to inform them of the new number. You will then receive another Hays In / Hays Out request within 48 hours that you need to respond to (this will be charged at your normal rate)
8. Q: When will I receive my payment notifications text? A : The payment notification text will be sent the day after the timesheet is processed. Texts are delivered Monday to Saturday between 9am to 9pm.
9. Q: I am paid by cheque, can I opt-into this service? A : Yes, Hays Temporary Workers that are paid by BACS or cheque can opt in for this service.
10. Q: I have submitted 3 timesheets this week. Will I get 3 payment notification texts? A : Any Timesheets processed on the same day will be included on the same payslip and notification text. Timesheets processed on separate days will appear on separate payslips and notification text. NOTE : A payslip encompasses a normal timesheet, holiday request and expenses request.
11. Q: How do I stop this service? A : If you no longer require this service text ‘Hays Out’ to 61992.
12. Q: Is there a time limit in which to respond to my initial opt in / opt out text? A : No there is no time limit in which to respond.
13. Q: Is there a charge for opting in / opting out? A : Yes, your mobile phone provider rate for text messaging. If you have free texts as a part of your service then there is no charge.
14. Q: How do I find out how much the text will cost me? A : Refer to your mobile phone service provider.
15. Q: Will I have to pay for each notification? A : No.
16. Q: Will the charges be extra if I receive messages whilst I’m abroad? A : Refer to your mobile phone service provider.
17. Q: Whom do I contact if I have a question not covered by this FAQ? A : Your consultant.
18. Q: I have opted into the service but have not received any payment notifications? A : You will receive a text the day after your timesheet has been processed. Texts are delivered Monday to Saturday between 9am and 9pm
19. Q: I have received a payment notification text but no money has cleared into my account? A : Payments will clear within 3 working days of receiving your text. If 3 working days have passed please contact your consultant for further investigation.