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King's College London

kingsBackground and challenge
King's College London, a research-led university based in the heart of the capital, has nearly 23,000 students and some 5,500 employees. King's advertised an IT services role, which was needed urgently but following four interviews no appointment was made.

Hays was brought in when an appointment was needed even more urgently and after the university had already devoted time and resources to ultimately unsuccessful efforts at recruiting for the role.

Account management

Hays assigned a senior consultant to manage a campaign to recruit a Business Systems Support Manager. This considerably reduced the planning and effort required from King’s.


  • Hays designed an advert specifically to attract the best candidates that matched the client’s requirements.
  • Adverts were placed on and other relevant job boards.
  • Hay's also conducted an extensive database search to identify candidates that met the specific criteria.


  • Hays pre-screened the respondents based on cultural fit and key criteria set out by King’s.
  • Hays then compiled the initial short list to the client and held a detailed discussion to present a rounded view of each candidate’s skills and strengths.


  • Once the client had agreed on a final short list, Hays handled all of the administration and preparation for the interviews.
  • Post interview, Hays organised reference checking and stayed in touch with the successful candidate prior to their start date.

The result
Hays delivered a shortlist of candidates which provided the client with more than one suitable option. The successful appointment was made and Hays ensured the candidate had all the induction information prior to start date to ensure a efficient transition into the post ion.