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London Borough of Camden

camdenBackground and challenge
With several care homes and day centres in London, London Borough of Camden has a huge demand for reliable, CRB-compliant workers.

The homes look after people with dementia, learning and physical disabilities and mental health issues. London Borough of Camden therefore needs qualified social workers, family support workers, outreach workers, contact supervisors and care assistants.

A particular challenge the care provider faced is finding enough suitable candidates to fill shifts arising, often at notice as short as two hours.

Creating a reliable pool

  • Hays expanded its existing pool of candidates in the area to ensure all workforce requirements could be met with the right calibre of candidates.
  • Hays developed a tailored referral scheme for the most experienced candidates.
  • Adverts were placed on industry websites and in the most appropriate trade publications.
  • Hays vetting and compliance procedures are among the most thorough in the social care recruitment industry, ensuring candidates have good references and detailed information on their previous career history.
  • Hays only accept candidates with at least 6 months relevant UK experience
  • By organising regular open days at Camden’s premises, candidates could drop in whenever they were able to, to complete the registration and clearance process with Hays Social Care.


  • Once Camden had selected their preferred candidates Hays arranged induction days to meet home managers before starting shifts.

Round the clock care

  • Hays developed a dedicated out of hours service that allowed Camden to arrange shift cover efficiently in the evenings, early mornings and at weekends.

The result
Hays created a good sized pool of appropriate shift workers as well as an effective way for the client to manage them. The workers had experience of working within care homes or domiciliary care, lived in the area and were available for shifts at any time.