Background and challenge
The National Society for the Prevention of Cruelty to Children (NSPCC) is a leading UK charity which employs over 40 people in its IT department, including 16 contractors.
The contractors are essential, working within the information technology (IT) and information systems (IS) departments to ensure the smooth continuation of the charity's vital services.
The NSPCC faced a challenging period in terms of IT, with a number of upgrades planned and a new customer relationship management system to roll out. It was imperative that the new projects and upgrades did not cause any disruption to the charity.
- Hays held a series of in depth discussions with the client to assess the work the charity was planning in order to map out its upcoming permanent and contract needs.
- Hays created timelines indicating which roles were most important and when they would need to be filled, ensuring a clear and structured plan for all workforce requirements.
- A microsite specific to the NSPCC was built to support the attraction of high quality candidates.
- Hays conducted in depth competency based interview for each suitable candidate.
- Compliance documentation was obtained within the timescales of the project for every candidate.
- A shortlist was compiled of the most suitable candidates for each role.
By understanding the difficult demands of critical projects Hays were able to work with the NSPCC to achieve the successful completion of the National Helplines Programme (telephone upgrade) and Project Alpha (CRM upgrade).