Key metrics used to analyse the quality of service provided included: the satisfaction of the hiring manager; the quality of the candidates supplied; the percentage of successful assignments completed and the level at which providers met on-boarding compliance requirements. HRO Today received feedback from more than 60 verified customers for the survey.
Les Duncan, Managing Director at Hays Corporate Accounts, comments: "We pride ourselves on providing resourcing expertise to a diverse client base, with the support of our global recruiting business. As markets around the world recover, multi-national companies are increasingly looking for recruiting and resourcing experts to support them. We work closely with our clients to meet their business objectives, whether this is driving cost efficiencies, mitigating risk or establishing and improving their market position, and are pleased that this is recognized in this survey."
Hays plc (the "Group") is the leading global specialist recruiting group. It is the expert at recruiting qualified, professional and skilled people worldwide, being the market leader in the UK and Australia and one of the market leaders in Continental Europe. It operates across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.
The Group employs over 6,700 staff operating from 345 offices in 28 countries across 17 specialisms.
For the year ended 30 June 2009:
- the Group had revenues of £2.4 billion, net fees of £670.8 million and operating profit of £158.0 million;
- the Group placed around 50,000 candidates into permanent jobs and around 300,000 people into temporary assignments;
- the temporary placement business represented 56% of net fees and the permanent placement business represented 44% of net fees;
- Hays operates in the following countries: Australia, Austria, Belgium, Brazil, Canada, China, the Czech Republic, Denmark, France, Germany, Hong Kong, Hungary, India, Ireland, Italy, Japan, Luxembourg, the Netherlands, New Zealand, Poland, Portugal, Russia, Singapore, Spain, Sweden, Switzerland, UAE and United Kingdom.
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