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Technician 2

4755692
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  • Job type

    Contract

  • Location

    Plymouth

  • Working Pattern

    Full-time

  • Specialism

    Infrastructure

  • Industry

    Government & Public Services

  • Pay

    £14.90 /Hr (PAYE) OR £19.34 /Hr(UMB)
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Contract Opportunity - Tech 2 - Plymouth

Join a leading independent technology and services provider as a Technician 2!

Job Overview: We are seeking a Technician 2 to support a key IT migration project. This role involves hands-on device refresh activities, stock management, and coordination with onsite engineers.

Location: Plymouth PL2 2BG
Rate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.34 per hour (via a Hays Approved Umbrella Company).
Contract Length: up to 30-Jun-26
Hours: 37.5 hours per week, Monday to Friday (08:30 – 17:00)

Key Responsibilities
Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
Effective Management of disposals that go through their Hub as per contract
Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
Locker replenishments where appropriate as per contract
Highlight potential issues with service/potential service improvements to their Team Leader
Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own
Essentials – Must have SC clearance / or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence.
2 year+ experience in a PC field service environment or PC field Workshop environment
Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
Accredited or willing to go through HP & Dell – Desktop and Laptop training

Key Requirements
Experience in IT hardware handling and refresh processes.
Ability to follow structured migration schedules and instructions.
Familiarity with workflow management systems.
Strong attention to detail and organisational skills.
Good communication and issue reporting capabilities.

Additional Information
Interview Process: Online/In-Person

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.