United Utilities and Severn Trent have entered into an exciting new joint venture agreement, combining their billing and customer service activities for their business customers into one, conveniently located in Stoke-on-Trent.
The joint venture will combine the expertise of United Utilities and Severn Trent to create a company that will be a driving force in the non-household retail market. Customers will benefit from the combined expertise of both companies, enjoy great customer service for both new and existing customers.
It’s important for business customers to have a water supply and waste water service that they can rely on, as well as great customer service that’s at the right price. That’s why United Utilities and Severn Trent intend to enter into this joint venture, giving businesses more choice as well as service innovation.
A better, more efficient and more competitive retail service. Ensuring the right systems, processes and people are used to innovate to keep water easy for customers so they can get on with running their business.
- Deliver accurate, clear billing for all
- Deal effectively with customers so we don’t waste their time
- Be open when are customers need us
- Give specialist advice
Allowing our Customers to contact us at a time, place and way that suits them