About npower

npower is Britain’s brightest energy company – drawing on 50 years experience, npower offers a range of essential home services and supplies more electricity to homes and businesses than anyone else.

We supply gas, electricity and related services to 6.8 million customers across the UK, and we’re a market leader in renewable energy. npower continually works to minimise the impact of our operations on the environment and to improve the management of environmental issues within the company, including the arrival of npower Juice our clean, green electricity product.

Customer Services in the North East

Launched in 2000, npower is a young and vibrant company employing around 8,500 people throughout the UK. All of our call centres are based here – our five main Customer Service Centres are located in the North East, where a team of 2,500 highly trained and dedicated people work for us.

A commitment to positive customer experience is the basis for our corporate vision. Our aim is to turn all our customers into loyal “fans” and to truly ‘brighten up’ Britain with our forward thinking and contemporary approach to the energy business.

Thornaby and Peterlee

Our main Customer Service Centres are based in Thornaby and Peterlee. Please click the link below to view a map of our locations

Click here to view map of our Peterlee Customer Service Centre

Click here to view map of our Thornaby Customer Service Centre