About Us
The London Ambulance Service (LAS) is the busiest ambulance service in the world, caring for almost one and a half million patients every year.
Our main role is to respond to emergency 999 calls, getting to patients who have serious or life threatening injuries as quickly as possible and providing them with life-saving treatment.
The vast majority of our patients, however, don’t need an emergency ambulance. We offer a range of care to them, and recognise that many have complex or long-term illnesses and injuries that can be treated somewhere other than hospital. We give advice over the phone to some patients with minor conditions.
Other areas of our work include providing pre-arranged transport for patients attending hospital appointments, finding hospital beds for patients on behalf of their health professionals, and planning and preparing for large-scale events or incidents in the capital.
We are the only London-wide NHS trust, and our service extends over an area of approximately 620 square miles, from Heathrow in the west to Upminster in the east, and from Enfield in the north to Purley in the South. We have more than 4,000 staff and an annual turnover of around £260 million.
Vision and Values
Our Vision
Our vision is to meet the needs of the public and our patients, with staff who are well trained, caring, enthusiastic and proud of the job they do.
Our Values
Clinical excellence
We will demonstrate total commitment to the provision of the highest standard of patient care. Our services and activities will be ethical, kind, compassionate, considerate and appropriate to patients’ needs.
Respect and courtesy
We will value diversity and will treat everyone as they would wish to be treated, with respect and courtesy.
Integrity
We will observe high standards of behaviour and conduct, making sure we are honest, open and genuine at all times and ready to stand up for what is right.
Teamwork
We will promote teamwork by taking the views of others into account. We will take a genuine interest in those who we work with, offering support, guidance and encouragement when it is needed.
Innovation and flexibility
We will continuously look for better ways of doing things, encourage initiative, learn from mistakes, monitor how things are going and be prepared to change when we need to.
Communication
We will make ourselves available to those who need to speak to us, listening carefully to what is said to us and making sure that those we work with are kept up to date and understand what is going on.
Accept responsibility
We will be responsible for our own decisions and actions as we strive to constantly improve.
Leadership and direction
We will demonstrate energy, drive and determination.
The London Ambulance Service NHS Trust is committed to equality and diversity. We are positive about disability and subscribe to the ‘Two Ticks Scheme’.
