2.jpg 3 4.jpg

Head of Business Support

London Borough of Waltham Forest


Dear Applicant

Thank you for your interest in our Head of Business Support role.

At Waltham Forest, we are redefining our council – building a new organisation and transforming the way we work.

At the heart of this change is the council’s Operations Directorate. Established last year, the directorate brings together professional change and support services including Customer Services, Transformation, HR, Governance and ICT. Our vision for the directorate is Drive Change, Deliver Outcomes – and that’s exactly what we’re looking for from you.

Our new Business Hub is bringing together all of the administrative and transactional activity undertaken across the council – from minuting meetings to managing data and processing payments. Our ambition is to create a highly performing service that provides professional development and structured career paths to our staff and first-class service to our customers. We want a service that is not just an exemplar for the Council, but one that can hold its head up with similar services across other sectors.

As our Head of Business Support, you’ll have the opportunity to lead this agenda and turn our and your ambitions into a reality. It’s a challenging but rewarding role where you have the scope to create real success. In doing that, you’ll have my backing, and that of my Board colleagues, every step of the way.

_WF_130710_Portraits_10thJuly_145 (2)


Althea Loderick
Chief Operating Officer