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Social Housing employers prepared for TSA Framework


Almost two thirds (63%) of social housing employers believe that their organisation is ready to meet the obligations set out by the Tenant Services Authority (TSA) and 92 per cent understand how it will affect them. The survey by Hays Social Housing, the leading recruiting expert, revealed that 61 per cent of respondents believe the framework will be well received by tenants but were less positive about how successful it will be longer term, with half saying that they were unsure.

The majority of organisations have started to discuss the implications of the framework with tenants (61%) and of those that haven't, 22 per cent have plans in place to do so. 62 per cent of respondents did not believe they will need to add to headcount to meet the obligations set out by the TSA, while 70 per cent believe capacity building and training for tenants will be a priority.

Matt Lewis, Business Director at Hays Social Housing, comments: "It's encouraging to see the survey indicates that housing professionals are largely behind the framework, are positive about how well it will be received by tenants and most already have plans underway. Forward-thinking providers have already restructured and started to upskill their staff - both employees in tenant-facing roles and in tenant capacity building. This driver for change continues to fuel demand for skilled staff across the sector, from front-line housing, tenant engagement and community safety professionals, to asset management staff as stock rationalisation becomes increasingly important."

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About the survey:

Over sixty social housing employers were surveyed in April 2010

About Hays

Hays plc (the "Group") is the leading global specialist recruiting group. It is the expert at recruiting qualified, professional and skilled people worldwide, being the market leader in the UK and Australia and one of the market leaders in Continental Europe. It operates across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

The Group employs 6,933 staff operating from 345 offices in 28 countries across 17 specialisms.

For the year ended 30 June 2009:

  • The Group had revenues of £2.4 billion, net fees of £670.8 million and operating profit of £158 million.
  • The Group placed around 50,000 candidates into permanent jobs and around 270,000 people into temporary assignments.
  • The temporary placement business represented 56% of net fees and the permanent placement business represented 44% of net fees.

For further press information please contact:

Sarah SwailesHays T. 020 7259 8821E.