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  • Job type

    Contract
  • Location

    Birmingham
  • Working Pattern

    Full-time
  • Specialism

    Customer Services
  • Industry

    Telecoms
  • Pay

    £11.89 per hour
  • Closing date

    10 Jun 2024

Customer Service-Hybrid- £11.89 an hour-Ops Centre Rep

About the role
As an Ops Centre Representative, you will be working as part of a high-performance, agile, flexible team to deliver a high-quality service supporting the key functions within Field Engineering & Operations. Supporting the business area with financial tracking, financial governance and operational support. You will also be working closely with the support teams to provide cost-effective and efficient processes. Focused on customer delivery and a result-driven record of delivering to KPI’s, SLA’s and customer satisfaction.

Tell me more, tell me more… Our client is currently looking for a new recruit to join their Planning and Demand department. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:00pm Monday to Friday.

Shifts: Monday to Friday (37.5 hours)

Roles and Responsibilities:

  • Support the development of the standard measurements for processes to be compared against
  • Work scheduling
  • Prepare and issue works orders where necessary and confirm completion of remedial works in accordance with the relevant SLAs and statutory obligations.
  • Ticket creation and updates.
  • Communication with customers, both external and internal, ensuring that a quality service is maintained.

Other stuff we’re potentially looking for:

  • Computer and IT literate-able to use software and Microsoft Office
  • Strong team player
  • Ability to work with key stakeholders.
  • Knowledge in telecommunications
  • Proactive in understanding and implementing technical and operational initiatives to drive customer improvements.

What’s in it for you? – Our client loves to reward their people for doing a great job.

  • This is a 26-week contract.
  • An hourly rate of £11.89 an hour PAYE
  • This role provides an office-based work environment- 2 days in the office and 3 days’ work from home. First week will be training in the office.

Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.

We look forward to speaking to you!

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