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Operations Manager

4709004
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  • Job type

    Permanent

  • Location

    Derby

  • Working Pattern

    Full-time

  • Specialism

    Property And Surveying

  • Industry

    Property & Real Estate

  • Pay

    59693.00

  • Closing date

    16 Oct 2025
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Operations Manager - Derby-based (remote work) - Maintenance and Repairs

Your new company
Location: Remote (with access to Nottinghamshire Hub).
Salary: £59,693 + Mileage Scheme + Excellent Benefits.
Contract Type: Permanent.
Industry: Housing / Property Maintenance.

A large and progressive housing association has recently undergone a major transformation, adopting a more locality-based structure to better serve its communities. As part of this exciting change, a new senior leadership opportunity has emerged within the Property Maintenance Division. This is your chance to join a forward-thinking organisation committed to delivering high-quality, customer-focused housing services. This role is remote-first, and you’ll be fully equipped to work from home. You’ll also have access to a modern regional hub where you and your team will be encouraged to collaborate, hold meetings, and build a strong team culture.
Your new role
As Locality Operations Manager, you will lead the delivery of a responsive, high-quality property maintenance service across your operational area. You’ll be responsible for ensuring that repairs, void refurbishments, and planned works are completed safely, efficiently, and to a high standard. You will manage and inspire a multi-skilled team, including Locality Area Managers, In-Day Schedulers, and Trade Operatives, fostering a culture of ownership, continuous improvement, and professional development. You’ll also play a key role in embedding a proactive safety culture and ensuring compliance with all relevant regulations.

  • Leading the operational delivery of maintenance services, ensuring value for money and effective resource management.
  • Driving continuous improvement by identifying blockers, testing new approaches, and embedding service-enhancing innovations.
  • Coaching and developing team members, including apprentices and mentors, to build long-term capability.
  • Maintaining a high-performance culture through clear expectations, performance tracking, and early intervention.
  • Managing budgets confidently and ensuring spending remains within targets.
  • Promoting a positive and inclusive team environment through engagement, recognition, and collaboration.
  • Ensuring all safety standards are met and embedded through training, documentation, and leadership.
  • Resolving complaints constructively and using root cause analysis to drive service improvement.
  • Using performance and productivity data to inform decision-making and uphold cybersecurity and data protection standards.
  • Ensuring all works meet legal and regulatory standards, with accurate compliance documentation.
  • Supporting effective out-of-hours service provision and promoting sustainable, environmentally responsible practices.
What you'll need to succeed
  • Proven experience leading property maintenance services in a housing or similar environment.
  • Strong leadership skills with a focus on people, safety, compliance, and customer service.
  • Previous trade or supervisory experience.
  • Understanding of regulatory frameworks including Health & Safety legislation, Decent Homes Standard, and HHSRS.
  • HNC/HND in Construction or Building Management (or working towards), or CIH Level 4 qualification.
What you'll get in return
  • Salary of £59,693 plus mileage scheme.
  • Remote working with access to a collaborative regional hub.
  • 28 days annual leave plus bank holidays, with the option to buy/sell for up to 5 days.
  • Generous pension scheme and MediCash health plan.
  • A supportive, forward-thinking culture with opportunities for career progression and professional development.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.