JOB TITLE: Customer Order Management Specialist

JOB LOCATION: Peterborough
JOB TYPE: Long term temp contract
JOB DURATION: 12–24 months
JOB HOURS: 37.5 hours per week, Monday to Friday
JOB PAY: £18.97 per hour including holiday pay
JOB WORKING: Hybrid working – 3 days per week in the office

Your new company

This job is to work for the support team of a highly respected engineering and manufacturing organisation based in Peterborough. They are delivering a major global project and require experienced customer order management expertise to support long-term, complex operational activity. This is a hybrid role, working three days per week on site, with an initial 12‑month assignment that is very likely to extend.

Your new role

This job is, in essence, a customer service team leader's job. In this varied and fast-paced position, you will lead and support a team of four within Customer Order Management, ensuring a consistently high level of service for key customer accounts. You’ll act as the central point of contact for all order-related activity, managing the full life cycle of your own key clients from order entry and specification checks through to invoicing, credits/debits, logistics documentation and resolving escalations, as well as overseeing and supporting your team.

What you'll need to succeed

• Experience supervising or leading a small team

• Experience in customer order management, supply chain, logistics or a related operational role

• Excellent communication skills with the ability to manage cross-functional relationships
  
  

• Strong organisational skills, attention to detail and the ability to manage multiple priorities

• A customer-centric mindset, with the ability to resolve issues and drive positive outcomes

What you'll get in return

• The opportunity to join a global, market-leading engineering business
• A long-term project with strong potential for extension beyond the initial 12 months
• Hybrid working (3 days in the office per week)
• A collaborative, supportive working environment where your impact will be visible and valued

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now.