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Let Hays find your next senior management call centre job

contactcentres

If you are looking for your next management role within the contact and call centre industry, we’ll take the time to listen and understand your requirements, to ensure that every introduction we arrange meets your unique needs.

View all senior call centre jobs

Hays Contact Centres is the UK's leading recruitment consultancy specialising in contact centre jobs and call centre jobs for all customer contact, contact centre and call centre professionals.

We only recruit in this sector and only at a management level, so our consultants have unprecedented knowledge of both their local markets and the specialist industries within contact centres.

Through our national network of offices, we are in regular communication with more call centre employers than any other specialist consultancy. We understand the complex and diverse roles that exist within the contact centre environment and we work in partnership with a vast number of organisations both in the UK and globally every day to provide top candidates to fill these roles.

If you are looking for your next management role within the contact and call centre industry, we’ll take the time to listen and understand your requirements, to ensure that every introduction we arrange meets your unique needs.

We are interested in hearing from talented professionals in:

Operational Management

Delivering exceptional customer service and possessing unparalleled communication skills is essential in a highly competitive market. Not only do you need to develop innovative business strategies, you also need to demonstrate quality leadership, support and guidance. You will quite often own sizeable budgets and be responsible for improving performance effectiveness and demonstrating.

Client Relationship Management

New business generation needs to work hand in hand with an effective retention strategy. In both areas client and customer managers who can take ownership, prioritise customer service and deal with complaint handling are an invaluable resource. We are always looking to attract customer focused, solutions driven individuals who are experienced in dealing with internal and external business partners and customers.

Workforce Management

Effective optimisation of available resource and timely communication of relevant management information is integral to the successful and cost effective running of any customer contact centre. You will be able to demonstrate the desired balance between technical and communication skills in order to interpret and convey complex and often sensitive business information.

Back Office/Support

Effective customer contact is not all about a phone call. The most efficient operations often run successful back office customer support functions dealing with the processing of customer data, compliance, cash administration, process improvement and customer relations. Still heavily customer focused, these support functions guarantee fulfilment of customer and client promises and play a key role in achieving business goals.

Project/Strategic Management

Implementing change, often through the introduction of new technology or processes, is a key challenge for many customer-facing operations. When the required change will be key to future success - perhaps by improving customer retention or driving sales - then its essential that the individuals/teams leading the change possess the specialist skills and knowledge to do so effectively and within deadlines.

Interim management

Implementing change is a key challenge for customer facing operations, and is often delivered through new technology or processes. Dealing with this challenge becomes a necessity in a climate where cost cutting, improved performance and reassessment of business systems and processes remain paramount. As a result, companies seek first class professionals capable of leading such strategic changes.
 


For a confidential career discussion, find and contact your local contact centres expert.