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CASE STUDY

HARRIS ACADEMY, LONDON

Harris Academy East Dulwich is a large, multicultural all girls school located in South East London. As part of the Harris Academy Federation it puts emphasis on the academic and vocational development of its students, mainly in the area of Sport, Health Sciences and Enterprise.

Hays have been arranging exams packages for Harris Academy East Dulwich for the past four years. The school have used staff from our agency to cover emergency absence during their GSCE exams over two years ago and have been impressed and satisfied with our service. Our staff supplement the school's own team of invigilators and we have been supplying the school with on average six to ten invigilation staff. We pay attention to continuity and book the same staff whenever possible. This means the school saves time training up new team members.
 
After receiving a detailed timetable of the exams we oblige to confirm the names of all invigilators four days prior to the exam. The whole process involves recruiting experienced Teaching Assistants, interviewing them face to face and running through their vetting checks. They have access to online exam invigilation and Safeguarding training. Once ready to work, we send their vetting checks to the school. On the day we make sure our staff arrive at the school 30 minutes before the exam with their Proof of Identity and a current CRB. We instruct our invigilators to dress smartly and wear rubber sole shoes. After the exam they are asked to stay longer to help with the paper work and any other exam related duties. 
We always request feedback from the school as it sheds light on our staff's performance, helping us understand the best suited staff and pre-book the invigilators that the school liked for their next exams.
 
We have been supplying Harris Academy with an increasing number of invigilators every year. During the peak exams season we will be supporting them with a total of 18 exam slots.
 


Comment from exams officer:

Having accepted a post as an exams officer in a new school, one of the first things that I had to arrange was invigilation for our exams. Using Hays Education was the only option for me. When I first spoke to them, they were friendly and offered advice. My contact at Hays Education was always ready to answer any queries I had and most importantly, always sent knowledgeable invigilators to my school. After the first time using Hays Education for the January exam session, I was comfortable using them again in March and in summer. And being an exams officer, time is in short supply during the summer. …..made the entire exams process much easier to deal with.

Theresa, Stephanie and Barbara were excellent invigilators. They caught on very quickly what they had to do and were great additions to my usual invigilator team. I told them this and if possible, would like to have them again for our next exams. All in all, three very capable individuals who were able to adapt to different situations that arose at the school. Thank you for sending them to me.

Hugo Fierro
Exams Officer
Harris Girls’ Academy East Dulwich