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Hays Contact Centres

Modular service options

As experts in recruiting for the customer call centre industry, we have developed a range of modular services to used as either components of an end-to-end solution or as standalone services.

Candidate attraction

We use a range of online and offline advertising and sourcing techniques to attract not just active job seekers, but candidates who could be enticed for the right role. We also provide bespoke management information about various recruiting strategies.

Response handling

Our dedicated response handling call centre manages all incoming applications, processes application forms, screens applicants and shortlists suitable applicants.

CV sifting

We sift and screen high volumes of CVs according to your criteria to give you a targeted shortlist of suitable applicants.

Assessment services

We deliver bespoke recruitment assessment centres that allow candidates to demonstrate their skills and experience in an interactive environment.

Technical testing

We offer a suite of online testing tools to provide our clients with both technical and psychometric profiling of candidates.

Referencing & compliance

We provide full back office reference checking and compliance vetting, including credit checks and criminal records checks.

Payroll services

Our dedicated payroll services can ease your finance infrastructure and cash flow allocation requirements.

Retained assignment

We provide executive search and headhunting on a retained basis for specific senior assignments.

Site relocation

We offer consultancy, recruitment and outplacement services for organisations moving site.


We help organisations and individuals to get through redundancy into new roles.

Recruitment process outsourcing

Operating from your premises or remotely, Hays Resource Management can take ownership of your entire recruitment function. Find out more about our RPO services.

Contact your local Hays Contact Centres office to discuss our modular service options or any aspect of your staffing needs.