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Case Studies
Keeping your CV up to date is one of the best ways to be prepared for a career opportunity and also helps you work towards your professional goals.
As you approach your first day in your new job, your interview success should fill you with enough confidence to walk through the door with your head held high
Hays Contact Centres recruits specialist staff into contact centre roles on a permanent and interim basis.
Testimonials
Hays' corporate charity partner is children’s charity Action for Children. Action for Children is one of the UK's largest children's charities working with over 156,000 children, young people and their families at around 420 projects across the UK. Action for Children is committed to transforming the lives of the most vulnerable children and young people, helping them break through injustice, deprivation and inequality so as they can achieve their full potential.
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As cross-border trade with the European Union (EU) and the volume of inward investment to the UK continue to flourish, a national workforce with the language skills necessary to operate key markets remains fundamental. The number of multilingual call centre jobs market provides a case in point.
If you are lucky enough to receive a large number of responses from an advertised vacancy, it can be difficult to sort through all the CVs quickly and effectively. Our guide below will help you swiftly extract the vital information you need.
Below is a selection of key websites offering advice and information for those in call centre jobs.
There are close to 6,000 call centres in the UK and the number of call centre jobs is rising at a fast rate of knots. In fact, it is estimated that the number of call centre workers will reach the one million mark by the end of 2007.
Once you've invested time and effort in identifying the right person for the job, you must secure an acceptance with an appropriately worded offer letter.
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Interviews are an integral part of the recruitment process. The one-to-one contact can provide an in-depth impression of how a candidate would perform on the job.
The process of sifting through CVs and selecting candidates for interview is by no means a short one.
As the contact centre recruitment market becomes increasingly competitive, it is becoming vital for those looking for jobs at a managerial or supervisory level to be well prepared before embarking on rounds of interviews.
The global domination of contact centres in the customer services industry has had a profound effect on customer-business relationships.
The NEW Hays Contact Centres Salary & Benefits Guide 2007/08, specialising in contact centre jobs, is now available on a FREE CD – simply complete the form below and a Hays specialist consultant will ensure you receive your free copy.
Hays Contact Centres Temp of the Year award
The Hays Contact Centres Temp of the Year 2008 is Dhruv Shukla, who was nominated by Thomas Park, team leader at RBS Insurance in . The awards proved a great success and a large number of outstanding nominations were received for those working in call centre jobs.
With a week or two under your belt, you should begin to feel more at ease in your new environment. You’ll have met all your colleagues and built a tighter rapport with your line manager and departmental collegues.
You're ready to move on and up in the world, you're a successful contact centres professional, so securing that all-important promotion should be a breeze.
Hays Contact Centres offers a variety of senior level recruitment services.
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