If you are seeking a highly experienced Senior Operations Manager in Leeds or the West Yorkshire area that has experience within Insurance/Underwriting and Insurance Sales with the added value of developing relationships with large key businesses then this person could be the right fit for your organisation.
This Senior Operations Manager is responsible for an offshore FTE of 350 with 2 direct reports who each manage 20 managers. They also oversee the onshore function which incorporates an FTE of 120 with 5 direct reports. In their previous role they were responsible for the operational function of a sales contact centre taking inbound enquires relating to 4 key insurance products, Home, Car, Pet and Travel and worked to conversion rates of 25% - 50%. They were also responsible for managing B2B high profile relationships with well-known organisation’s and were tasked with setting up and developing teams to deal with outsourced enquiries for these clients.
Available to start with up to 3 months’ notice this person came across professional and driven to join an organisation that looks after its employees and customers. They are open to industry sector and certainly have transferable skills. If this person is of interest to you please do not hesitate to contact me.