Candidate Reference: 10290212
Job Title: Customer Service Team Leader/ Manager
Location: Scunthorpe, willing to commute up to 45 minutes
Salary required: £25,000 per annum +
An enthusiastic, and self-motivated individual with a wealth of knowledge in Customer Service and Customer Care management; A good level-headed and approachable team player with excellent organisation skills and a proven ability to motivate and coach team members.
This candidate has many years in banking branch and centralised back-office operational and business management experience, followed by a couple of years in Service Desk of a National Fire and Security business; overseeing all disputes and complaints.
They thrive on being challenged and enjoy account managing; they are a natural motivator and exceptional trainer, ensuring best practice and continuous improvement.
• Customer service
• Complaint management and resolution
• Administering support to customers
• Customer retention
• Analysis of data
• Customer service level improvement
• Problem solving
This is an extremely rare candidate in the local market that can have a very positive impact on your teams and business; To find out more, please contact me on 01472 330130.