An excellent, experienced candidate in Debt Collection and Call Quality monitoring. This candidate has spent a number of years working for a debt management company, starting out as an apprentice and quickly rising through the ranks due to his excellent attitude and work ethic.
In his most recent role, this candidate has been responsible for listening to and evaluating the calls of 9 different departments using a scoring system. This candidate has provided regular feedback to Call Agents and Team Leaders in order to ensure proper compliance with company SLAs as well as regulations set down by OFGEM and the FCA, and has experience in mentoring and coaching staff on proper practices himself.
In interview this candidate was well presented, polite and personable and demonstrates an ambition to progress into a fulfilling and successful career in his chosen industry. I would recommend this candidate for interview.
If you are interested in this candidate, please click the "Request Information" icon at the top of this profile. If this candidate isn't quite for you, but you would be interested in hearing about other candidates in Office Support, please don't hesitate to contact us on 0113 200 3725, we look forward to hearing from you.