Skip to content
Hays - Recruiting experts worldwide
  1. I am
    I am

Talk to a consultant

Consultant

Talk to Alice Power, the specialist consultant managing this candidate, located in Birmingham

Contact consultant
ttelephone:01212 368 982
St Philips House, 4 St Philips Place,, Birmingham, West Midlands, United Kingdom, B3 2SL

Business Systems Improvement Manager

West Midlands

Job Type
Permanent
Pay
£55k-70k
Reference
10612459

Expert Opinion
An experienced leader with a committed and proactive attitude to work. Is passionate about leading change, qualified in Six Sigma (Black Belt), CIPD (Assoc. CIPD) and PRINCE2. Has a proven track record of delivering against challenging targets, facilitating change and ensuring a high standard of results though both teamwork and leadership of teams. They have a thirst for personal development, embraces change and thrives in new situations and challenges. Has extensive experience of leading on transformation initiatives, improving Risk Management services, property claims, and corporate strategic goals. Is looking for a permanent position that will offer clear progression. Is available from the beginning of January but notice period is negotiable. A high quality, committed candidate who would be an asset to your business.

Candidate's Competencies
Led transformation achieving break-even from £2.7m losses in Risk Management Services.
Led transformation improving usage of Customer Support Centre, single call resolution, process time, post call process time and calls returned to regional branch offices.
Part of consultancy team leading debt recovery transformation achieving additional income of £5.8m per annum, increased productivity and submission quality.
Part of consultancy team leading transformation improving submission quality to Equine Claims unit, increased productivity, and reducing notification time (26 days to 1 day).
Part of consultancy team leading transformation improving the amount of Property Claims cases completed within 4 weeks and reduced expenditure on Loss Adjusters.
Implemented Continuous Improvement platforms in regional branches, supporting corporate strategic goals.
Created a capability building programme designed to develop Process Improvement skills using a practical and results driven methodology.
Led restructure of L&OD operational support team reducing headcount by whilst increasing productivity and work complexity.
Created a suite of KPIs for the Learning and Development function tracking performance by team, department and customer base including Performance Leadership reports for all managers in the business.
Led implementation of organisation wide business application improvements delivering additional income, reduced expenditure, savings in resource and compliance with regulation.
Led the creation and roll out of several learning and development programmes to 4000+ members of staff.

Additional details
I look forward to discussing how this person can make a real impact to your team. Please contact me on 0121 236 8982.

|