A talented, conscientious and ambitious IT Professional with twelve years' experience. A SC & DBS cleared Business Analyst with over seventeen years' experience in IT spanning System Support through to IT Systems Management. This candidate is able to define customer and business requirements and translate them into specific technical requirements, showing cross functional interdependency's, defining product specifications from engaging with stakeholders of all levels through to engaging with enterprise architects. Writing Project Scope and Statement of Works packages, highlight deliverable at each of the programme. Utilities experience from most recent role.
Prince 2 Project Management
Microsoft Exchange 2007
Citrix Presentation Server 4.5 & XenApp 5.0 for Windows Server 2003
VMWARE sphere: Install, Configure, Manage
Comprehensive understanding & ability to install, configure & administrate Windows Sever Operating Systems from Windows 2000 though to Windows 2008
Skilled at fault finding & problem solving infrastructure & application related issues from backbone network services through to unified communications services.
Experienced at working within & implementing ITIL processes & procedures.
Excellent customers service skills, understanding the issues & needs of each person & prioritising accordingly.
Actively promote IT across the business, both internally & externally, taking a proactive role to inspire colleagues & management teams.
Strong personable soft skills, confident at communicating at all levels from engaging with stakeholders, department managers as well as individuals with varying degrees of technical knowledge.
Comprehensive understanding of Information Assurance, IT Governance system architecture & information assets.