During the downturn many support roles were combined. However, employers are now reverting back to more traditional roles, and also recruiting more entry-level support staff.
- As the market continues to improve organisations are recognising that dedicated support roles are crucial to ensuring growth and to assist in capitalising on the opportunities now available.
- Despite the changing role of a PA, which is becoming an ever more crucial role in supporting business strategy and growth, we have not seen a dramatic rise in salaries.
- The trend of returning call centres back to the UK, in order to improve customer service, has accelerated in the past couple of years
- Over the past five years there has been a preference among many organisations to recruit on a temporary or interim basis, in order to have greater control and improved flexibility on staffing costs.